Privacy Policy

GoSafari (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our ride aggregator platform. By using the app, you agree to the collection and use of information under this policy.

1. Information We Collect

a. Personal Information

We may collect the following personal information:

• Users: Name, phone number, email address, profile photo (optional), and location data.
• Drivers: Name, phone number, email address, profile photo, driver's license details, vehicle registration information, insurance details, and location data.

b. Usage Data

• Ride request history, payment details, and interaction logs.
• Device information (model, operating system, unique device identifiers).
• IP address, browser type, and app version.

c. Location Data

• Real-time GPS location for ride-matching, navigation, and safety purposes.
• Background location tracking (with permission) for driver availability and ride tracking.

2. How We Use Your Information

We use the collected data to:

• Provide and improve ride-booking services.
• Facilitate price negotiation and communication between Users and Drivers.
• Process payments and manage subscriptions.
• Ensure safety and security for all users.
• Send notifications about ride status, promotions, and updates.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your information in the following situations:

With Other Users

• Riders receive driver details (name, vehicle info, contact) once a ride is confirmed.
• Drivers receive rider details (name, contact, pickup/drop location) for service fulfillment.

With Service Providers

Payment processing, cloud storage, and analytics.

For Legal Compliance

When required by law, regulation, or legal processes under Nepali jurisdiction.

Business Transfers

In case of a merger, acquisition, or asset sale, user data may be transferred.

We do not sell or rent personal data to third parties.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption and secure servers. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your data as long as your account is active or as needed for legal and business purposes. You can request the deletion of your account and data by contacting us.

6. Your Rights

As per the Privacy Act 2018 (Nepal), you have the right to:

• Access, correct, or delete your data.
• Withdraw consent for data processing (may affect service usage).
• File a complaint with regulatory authorities if your privacy rights are violated.

To exercise these rights, contact us at enquiry@gosafarinepal.com.

7. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

8. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

9. International Data Transfers

If data is transferred outside Nepal, we ensure it is protected under applicable data protection laws.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted in the app, and continued use signifies acceptance.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact Customer Support at enquiry@gosafarinepal.com.